Return Policy

FERAHIAUDIO strives to provide an outstanding shopping experience and customer satisfaction. If the product you purchased does not meet your expectations, you are eligible to return it within 30 days from the delivery date for a full refund, minus a 2% handling fee where applicable.

Return Eligibility

  • Products must be returned in their original condition, including all packaging, accessories, and manuals.

  • Returns are not accepted for items that have been altered, damaged due to improper use, or fail to meet our return criteria.

  • Customized products or items obtained through special promotions are excluded from returns.

Return Shipping Responsibility

  • Customers are responsible for all return shipping costs, unless the item is defective or shipped in error by FERAHIAUDIO.

  • Use a traceable courier to ensure your return package is safely delivered.

  • Return Address:
    Room 201, No. 6, Lianglong Village, Changle West Street, Huashan Town, Huadu District, Guangzhou, Guangdong, China

How to Initiate a Return

To process a return and refund, follow these steps:

  1. Contact FERAHIAUDIO support to obtain a Return Merchandise Authorization (RMA) number.

    • Email: service@ferahiaudio.shop

    • Phone: +1 (218) 644-4639

  2. Pack the item carefully in the original packaging and include all manuals and accessories.

  3. Clearly write the RMA number on the package. Returns without an RMA will not be accepted.

  4. Ship the package to the return address provided above using a trackable shipping service such as UPS.

Refund Processing

  • Once FERAHIAUDIO receives the returned item, refunds will be issued to the original payment method within 5 natural days.

  • The refunded amount will account for the 2% handling fee, except in cases where the return is due to defective items or shipping errors.

Defective Products

  • Items proven to be defective can only be returned for replacement, and refunds or store credit are not available.

  • Report defective items promptly after receiving them, and follow the instructions provided by our customer service team to ensure proper replacement.

Important Notes

  • Always use the official return address provided above; returning items to other addresses may delay or prevent processing.

  • Ensure the package is properly labeled and shipped using a reliable, traceable courier to avoid lost or delayed returns.

  • For any questions regarding your return, RMA request, or refund status, contact FERAHIAUDIO at service@ferahiaudio.shop or call +1 (218) 644-4639 during business hours (Monday–Friday, 9:30 AM–6:30 PM EST).

Headphones and Earbuds

  • All standard headphones and earbuds are eligible for the 30-day return policy. Returns submitted after this period will not be accepted.

Replacement for Defective Items

  • Defective products will be exchanged with a replacement of the same model.

  • FERAHIAUDIO ensures proper handling and processing of defective items to maintain high customer satisfaction.