Privacy Statement

FERAHIAUDIO values your privacy and is dedicated to keeping your personal information secure. This Privacy Statement explains what information we collect, how we use it, with whom we share it, and the controls you have. By using our website and services, you accept the practices described below.

Information We Collect

We collect information you provide when you place an order, register an account, contact customer service, or otherwise interact with our site. This may include your name, billing and shipping address, email address, phone number, and payment details necessary to complete purchases. We may also gather non‑identifying information such as ZIP code, device type, browser type, and other anonymous usage data to help improve our services.

Automatically Collected Data

When you visit our site, we automatically collect technical data from your device — for example your IP address, browser and operating system, pages viewed, referrer URL, and access times. This data helps us operate the site, diagnose issues, and produce aggregated analytics about site usage.

SSL and Secure Collection of Sensitive Data

Pages that collect sensitive information (such as credit card numbers) are protected with Secure Socket Layer (SSL) encryption to help prevent unauthorized access during transmission. We take reasonable technical and organizational measures to protect data in transit and at rest.

How We Use Your Information

We use personal information to process and ship your orders, respond to inquiries, provide customer support, and send transactional messages (order confirmations, shipping updates). We may also use data to analyze and improve our products, website experience, and service operations. Marketing communications are only sent if you opt in — and you can opt out at any time.

No Sale of Personal Contact Information

FERAHIAUDIO does not sell, rent, or lease your personally identifiable information to third parties. We will not transfer your contact details to outside parties for the purpose of resale.

Use of Personal Data for Advertising

We will not use or publish your personal information or photographs in advertising without your explicit permission. We do not collect personal information primarily for advertising purposes. If you consent to targeted marketing, you may later withdraw consent.

Third-Party Service Providers

We may share information with trusted third‑party providers who perform services on our behalf, such as payment processors, shipping carriers, fraud prevention services, and analytics vendors. These providers are contractually limited to using your data only as necessary to provide those services and to maintain confidentiality.

Legal Disclosures

FERAHIAUDIO may disclose personal information if required by law, to comply with legal process, to protect our rights and property, or to respond to an emergency that threatens public safety.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, enable site functionality (such as keeping items in your shopping cart), and collect analytics. Most browsers allow you to block or delete cookies; however, disabling cookies may affect certain features of the site.

Analytics and Performance Tools

We use analytics tools to understand website usage and improve performance. These tools collect aggregated, non‑identifying information about visits and interactions. Where feasible, we rely on anonymized or pseudonymized data for analytics.

Children’s Privacy

Our services are intended for adults or for users with parental or guardian consent. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information without verifiable parental consent, we will promptly delete it and take reasonable steps to prevent further collection. By using this site you confirm you are of legal age in your jurisdiction or have permission from a guardian.

User Rights and Choices

You may access, correct, or request deletion of your personal information by contacting us. You can opt out of marketing communications at any time using the unsubscribe link included in promotional emails or by contacting customer support. We will respond to requests in accordance with applicable law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, to resolve disputes, or to enforce our agreements. When data is no longer needed, we delete or anonymize it in a manner consistent with applicable law.

International Transfers

FERAHIAUDIO operates from locations that may involve cross‑border data transfers. When personal data is transferred internationally, we take steps to ensure adequate safeguards are in place consistent with applicable laws.

Security Measures

We implement industry standard safeguards — such as access controls, encryption where appropriate, and regular security assessments — to protect against unauthorized access, alteration, or disclosure. No system is perfect; absolute security cannot be guaranteed, but we strive to minimize risk using reasonable measures.

Compliance with Applicable Law

This Privacy Statement is designed to be consistent with U.S. legal requirements. Customers are responsible for any applicable sales taxes, customs duties, or import fees that may apply to purchases.

Third-Party Links

Our site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. Please review the privacy policies of any third‑party websites you visit.

Changes to This Policy

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date. We encourage you to review this page periodically.

Contact Information

If you have questions, requests, or concerns about this Privacy Statement or our data practices, please contact us at:
Address: Room 201, No. 6, Lianglong Village, Changle West Street, Huashan Town, Huadu District, Guangzhou, Guangdong, China
Email: service@ferahiaudio.shop
Phone: +1 (218) 644-4639
Hours: Monday–Friday, 9.30AM–6.30PM EST