Most of our wireless earphones provide 4 to 8 hours of continuous playback per charge. Certain models, such as ear-clip and bone-conduction types, are equipped with higher-capacity batteries, offering more than 8 hours. Actual performance may vary depending on volume level, usage patterns, and device compatibility.
Yes, all our wireless earphones support stereo sound and allow dual-ear listening. Some models also let you use a single earbud for phone calls or multitasking without disconnecting.
Many of our models are resistant to sweat and light moisture, making them suitable for workouts, jogging, or light rain. Some are IPX6 rated, ensuring protection against heavy perspiration or splashes. Please check each product’s specification for precise water resistance.
Yes, selected in-ear and over-ear models include ANC technology, which reduces ambient noise for music or calls. Some also support ENC technology for clearer call quality in noisy environments.
Yes, several models are optimized for low-latency audio, making them ideal for gaming, video streaming, or real-time applications where minimal delay is important.
Most of our earphones have a reliable Bluetooth range of 10 to 15 meters, while long-range models, like ear-clip types, can connect up to 20 meters. Physical barriers may affect the connection range.
Yes, our earphones allow hands-free calling and are compatible with most voice assistants for voice commands on supported devices.
No, our earphones do not support simultaneous connection to two devices. You need to disconnect from one device before connecting to another.
Earphones include either USB, USB-C, or in some cases wireless charging support. Charging time usually ranges between 1 to 2 hours for a full charge.
Yes, our earphones feature ergonomic designs, including soft silicone tips or adjustable headbands, ensuring comfort for extended use such as workouts or gaming sessions.
Some in-ear models with soft tips may be comfortable for sleeping. Always refer to the product’s guidance to ensure safety and comfort during overnight use.
Our earphones work with most Bluetooth 5.0+ devices, including smartphones, tablets, and laptops. Older devices may experience limited connectivity or range.
Orders shipped within the U.S. can be tracked via UPS tracking at
 https://www.17track.net/en. Delivery typically takes 15-20 business days, though customs, holidays, or flight delays may cause variations.
If your product is defective, contact service@ferahiaudio.shop or +1 (218) 644-4639 for a Return Merchandise Authorization (RMA). Once approved, you can ship the item back for a replacement or refund, following our return instructions.
Customers are responsible for return shipping costs, and a 2% handling fee applies. Refunds will be issued within 5 days after the returned product is received.
All non-defective earphones can be returned within 30 days of purchase. Returns do not apply to items outside our standard policy, and we do not accept custom or promotional orders.
Contact us via email or phone to request an RMA.
Pack the product with all original accessories, manuals, and packaging.
Clearly indicate the RMA number on the parcel.
Ship the product to: Room 201, No. 6, Lianglong Village, Changle West Street, Huashan Town, Huadu District, Guangzhou, Guangdong, China.
Use a traceable carrier (UPS) for delivery confirmation.
Yes, ear-clip, bone-conduction, and waterproof in-ear models are designed for running, cycling, and general outdoor workouts.
Our earphones are safe for regular use at moderate volumes. Prolonged listening at high volumes may cause hearing damage. Always follow safe listening practices.
All FERAHIAUDIO earphones include a manufacturer warranty. Specific warranty durations are provided on each product page or via our customer service.
